Refund Policy

Never Arrived

Paid and got nothing — whether it's an instant listing that glitched or a manual order that never showed up — and you're owed either a full refund to your wallet or a correct re-delivery. We'll pick whichever fits the situation.

Wrong Platform Or Dead Credentials

Got the wrong platform, bad login details, or an account that's dead on arrival through no fault of your own? File a dispute from your Orders page soon after delivery. We'll look into it and, once confirmed, refund fully or partially to your wallet depending on what happened.

Where The Refund Goes

Approved refunds land back in your PVALink wallet as USDT — spend it on your next order, or ask support about pulling it out as a withdrawal.

What We Can't Cover

If an account worked fine at the moment of delivery and only later got flagged, banned, or restricted by the platform itself (Instagram, Gmail, etc.) because of how it was used afterward, that's beyond what we can refund — it's genuinely out of our hands.

Getting A Refund Started

Start a dispute on the order from your Orders page, or message us on the Contact page. We typically reply within a day.

Full purchase terms live on our Terms of Service page.